1. Overview
This Privacy Policy explains how Oakleaf AI, LLC ("Oakleaf AI," "we," "us," or "our") collects, uses, discloses, and protects information when you use our websites, applications, subscriptions, emails, and related services. It should be read together with our Terms of Service.
Oakleaf AI is a young product, and the Services may change quickly. When we materially change how we handle personal information, we will update this Policy and adjust the date above.
2. Information We Collect
We may collect the following categories of information:
- Account information: email address, name if provided, authentication events, account settings, and subscription status.
- Payment and billing information: plan selected, billing history, payment status, receipts, customer identifiers, and limited payment metadata from payment processors. We do not store full payment card numbers.
- Usage and device information: pages viewed, features used, log data, browser type, device information, approximate location derived from IP address, referral source, and timestamps.
- Communications: messages you send us, support requests, survey responses, and email preferences.
- User content: files, prompts, saved preferences, watchlists, model inputs, or other content you submit if those features are available.
- Public sports data: publicly available or third-party sports facts that we process to operate the Services, such as rosters, schedules, box scores, play-by-play, salaries, injuries, odds context, and game results. This is generally not personal information about our users.
3. How We Use Information
We use information to:
- Provide, operate, secure, and improve the Services.
- Create accounts, authenticate users, and manage access controls.
- Process subscriptions, payments, renewals, refunds, and receipts.
- Send transactional, security, billing, and product emails.
- Generate, test, monitor, and improve models and Oakleaf AI Outputs.
- Understand usage, diagnose issues, prevent abuse, and protect the platform.
- Respond to support requests and communicate about the Services.
- Comply with legal obligations and enforce our Terms.
4. Cookies and Similar Technologies
We may use cookies, local storage, pixels, and similar technologies for authentication, session management, security, preferences, analytics, and product improvement. You can control cookies through your browser settings, but disabling them may affect account login or subscription features.
5. Payments and Stripe
We may use Stripe or another payment processor for checkout, subscription management, fraud prevention, taxes, invoices, receipts, and payment-related analytics. Payment processors may collect payment details, billing information, device information, and transaction information under their own terms and privacy policies. We receive limited information needed to manage your subscription and records.
6. Hosting, Email, and Service Providers
We may share information with vendors that help us run the Services, including cloud hosting, databases, storage, logging, monitoring, analytics, email delivery, authentication, customer support, and payment processing providers. For example, we may use Amazon Web Services and Amazon Simple Email Service for infrastructure and transactional email.
These providers may process information only as needed to provide services to us, comply with law, or protect their systems.
7. Sharing and Disclosure
We may disclose information:
- To service providers and processors described above.
- To comply with law, legal process, or lawful government requests.
- To enforce our Terms or protect rights, safety, security, and integrity.
- In connection with a merger, financing, acquisition, reorganization, or sale of assets.
- With your direction or consent.
- In aggregated, de-identified, or non-personal form.
We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising.
8. Model Improvement and De-Identified Data
We may use usage data, feedback, support context, User Content, and derived or de-identified information to evaluate and improve models, projections, recommendations, product quality, abuse prevention, and platform reliability. Where practical, we use aggregated or de-identified information for product analysis and model improvement.
9. Data Retention
We retain information for as long as reasonably needed to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, preserve security, and improve the platform. Retention periods vary depending on the type of data, account status, subscription records, and legal requirements.
10. Security
We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security. You are responsible for keeping your account and email secure.
11. Your Choices and Rights
You may request access, correction, deletion, or export of personal information by contacting contact@oakleaf.ai. We may need to verify your request and may retain certain information where permitted or required by law.
You can unsubscribe from marketing emails using the link in those emails. You will still receive transactional messages needed for your account, subscription, security, or legal notices.
Depending on where you live, you may have additional privacy rights under state, national, or international law. We will honor applicable rights requests as required.
12. Children
The Services are not directed to children. You must be at least 18 to use the Services. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, contact us and we will take appropriate steps to delete it.
13. International Users
Oakleaf AI is based in the United States. If you access the Services from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
14. Third-Party Links
The Services may link to third-party websites, platforms, or services. Their privacy practices are governed by their own policies, not this Privacy Policy.
15. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice through the Services, email, or another appropriate method.
16. Contact
Questions or requests about this Privacy Policy can be sent to contact@oakleaf.ai.